Prohibitions against unsolicited commercial calls

Last June 29, the Government extended the clauses of Law 11/2022, which refers to the guarantees of users regarding their right not to receive unwanted commercial calls. Although these provisions do not apply to automatic dialing systems without human intervention, they provide you with protection against the following situations: 
  • You will not be able to receive commercial calls without first giving your consent.
  • It will be justifiable to receive them in case the user has established any kind of relationship with the company, as long as it is by acquiring its goods or services.
  • Entities of the same institutional group will not be able to communicate with you even if you have established contact with one of them.
  • If the contractual relationship is no longer in force and you have not made any other request or interaction with the company during the last year, they will not be able to call you.
  • In the case of randomly generated numbers, they may not be made based on the legitimate interest of the organization. Again, the consent of the person in question will be taken into account. The same will apply to those telephone numbers listed in your subscriber directory.
  • Even if the individual has previously registered in an advertising exclusion system (Robinson list), he/she will only be able to receive commercial calls from those companies whose consent is registered in the list. If you wish to revoke your consent, you must notify us.
  • If you are a contact person of the entity where you work, you will be able to receive commercial calls only if the reason is related to the company and not to you as an individual. As for the products offered by the company where you work, all those unrelated to the activity or sector in which you operate should not be mentioned in the calls.
  • At the beginning of each call, you must be informed of the identity of the company or the person on whose behalf you are being called, the commercial purpose of the call and the possibility of revoking your consent or exercising your right to object. Please note that all calls must be recorded.
To manage any incident or receive more information about these new measures, please contact our Data Protection Department:
933 030 060 (Barcelona)
972 940 940 (Girona)
972 505 100 (Figueres)


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