{"id":32898,"date":"2025-12-01T19:41:53","date_gmt":"2025-12-01T18:41:53","guid":{"rendered":"https:\/\/www.cinc.com\/?p=32898"},"modified":"2025-12-03T18:27:47","modified_gmt":"2025-12-03T17:27:47","slug":"es-legal-utilitzar-whatsapp-per-enviar-dades-personals","status":"publish","type":"post","link":"https:\/\/www.cinc.com\/ca\/es-legal-utilitzar-whatsapp-per-enviar-dades-personals\/","title":{"rendered":"\u00c9s legal utilitzar WhatsApp per enviar dades personals?"},"content":{"rendered":"\n<div class=\"wp-block-uagb-advanced-heading uagb-block-de891811\"><h3 class=\"uagb-heading-text\">Es pot enviar informaci\u00f3 de clients o treballadors per WhatsApp?<\/h3><\/div>\n\n\n\n<p>DEP\u00c8N. Les empreses o aut\u00f2noms que decideixin apostar per aquesta eina de missatgeria instant\u00e0nia han d\u2019utilitzar WhatsApp Business (Google Play o App Store) i no l\u2019aplicaci\u00f3 WhatsApp Messenger, que est\u00e0 dissenyada per a comunicacions personals. <\/p>\n\n\n\n<p>A m\u00e9s, la seva utilitzaci\u00f3 sempre s\u2019ha de fer d\u2019acord amb la normativa vigent de Protecci\u00f3 de Dades, garantint en tot moment que el seu \u00fas no vulneri els drets dels interessats.<\/p>\n\n\n\n<p>Recentment, l\u2019AEPD ha sancionat una empresa que enviava dades personals de clients al WhatsApp personal d\u2019un treballador, ja que aquest tractament no tenia base legal i no garantia la seguretat de la informaci\u00f3. La sanci\u00f3 total va ascendir a 5.000 euros i es va exigir a l\u2019empresa implementar mesures correctives per evitar que la situaci\u00f3 es repet\u00eds.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-939d0f74\"><h3 class=\"uagb-heading-text\">\u00c9s excusa dir \u201csempre ho hem fet aix\u00ed\u201d?<\/h3><\/div>\n\n\n\n<p>No. L\u2019AEPD ha reiterat que la costum no garanteix el compliment del RGPD. L\u2019empresa no va poder demostrar base legal, mesures de seguretat suficients ni consentiment informat i expr\u00e9s.<\/p>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b4e1ae6c\"><h3 class=\"uagb-heading-text\">Consells per a empreses<\/h3><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Informa\u2019t i utilitza canals de comunicaci\u00f3 segurs.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Implanta mesures de seguretat: assegura la confidencialitat de les dades i compleix amb els est\u00e0ndards del RGPD.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consulta amb professionals: comptar amb assessorament especialitzat pot prevenir sancions i problemes legals.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-79a71ac5\"><h3 class=\"uagb-heading-text\">Conclusi\u00f3<\/h3><\/div>\n\n\n\n<p>Alguna cosa tan quotidiana com enviar un missatge per WhatsApp pot convertir-se en un risc seri\u00f3s si no es gestiona correctament.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.cinc.com\/ca\/contacte\/\" target=\"_blank\" rel=\"noreferrer noopener\">Necessites m\u00e9s informaci\u00f3? Envia&#8217;ns la teva consulta<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Parlem dels riscos, les obligacions i les bones pr\u00e0ctiques a l\u2019hora d\u2019enviar informaci\u00f3 a trav\u00e9s d\u2019aquesta popular eina de missatgeria<\/p>\n","protected":false},"author":25,"featured_media":32877,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[103],"tags":[],"class_list":["post-32898","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-proteccio-de-dades"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280.webp","uagb_featured_image_src":{"full":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280.webp",1280,1280,false],"thumbnail":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280-150x150.webp",150,150,true],"medium":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280-300x300.webp",300,300,true],"medium_large":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280-768x768.webp",768,768,true],"large":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280-1024x1024.webp",960,960,true],"1536x1536":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280.webp",1280,1280,false],"2048x2048":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280.webp",1280,1280,false],"gform-image-choice-sm":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280.webp",300,300,false],"gform-image-choice-md":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280.webp",400,400,false],"gform-image-choice-lg":["https:\/\/www.cinc.com\/wp-content\/uploads\/whatsapp-icon-6953523_1280.webp",600,600,false]},"uagb_author_info":{"display_name":"Neus Coll","author_link":"https:\/\/www.cinc.com\/ca\/author\/neus-coll\/"},"uagb_comment_info":0,"uagb_excerpt":"Parlem dels riscos, les obligacions i les bones pr\u00e0ctiques a l\u2019hora d\u2019enviar informaci\u00f3 a trav\u00e9s d\u2019aquesta popular eina de missatgeria","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/posts\/32898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/comments?post=32898"}],"version-history":[{"count":1,"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/posts\/32898\/revisions"}],"predecessor-version":[{"id":32899,"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/posts\/32898\/revisions\/32899"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/media\/32877"}],"wp:attachment":[{"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/media?parent=32898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/categories?post=32898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cinc.com\/ca\/wp-json\/wp\/v2\/tags?post=32898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}